Claim This Business — Help & FAQ

What is an auto-created profile?

To help shoppers discover products and services, we sometimes create basic brand profiles using publicly available information (e.g., brand name, logo, website or social links). These profiles are clearly labeled Unclaimed until verified by the business owner or an authorized representative.

Who can claim?

• Business owner, designated manager, or authorized agency.
• You will need a verifiable email and at least one proof of business (see below).

How to claim (simple steps)

1. Open your brand profile in the app and tap Claim this Business.
2. Submit your work email, legal proof (e.g., commercial registration, tax card, or authorization letter), and any optional notes.
3. Our team reviews your request and may contact you if anything is unclear.
4. Once approved, we transfer account access to the verified owner and send a password-reset link to the approved email.

What changes after approval? You can edit profile details, upload products and videos, access performance insights, and manage promotions. From time to time, new claimed accounts may receive a free trial of premium features.

Acceptable proofs (any one of the following)

• Commercial registration / trade license
• Tax certificate
• Official email from a domain you control (we may verify the domain)
• Signed authorization letter on company letterhead

Don’t want your profile listed?

No problem. If you prefer not to appear on the platform, request removal by contacting support. We process removals as quickly as possible (typically within 5 business days).

Content sources & rights

Images and videos on unclaimed profiles may come from your public website or official social pages, licensed media, or clearly labeled user-generated content. If something is inaccurate or you want specific items removed, claim your profile or contact support and we’ll help.

Privacy & security

• Documents are used solely for verification and handled securely.
• We log claim actions for auditing.
• Once verified, only the approved owner controls access and changes.

Troubleshooting

• No password-reset email? Check spam, then request another reset from the login screen.
• Uploaded the wrong docs? Reopen the claim request and upload new files.
• Multiple claimants? We may request an authorization letter naming the primary admin.

Need help? Email support@getvatrina.com.